ITIL is a "framework of best practice approaches intended to facilitate the delivery of high quality IT services” mainly focused on it service management ,it was originally created by the CCTA, a UK Government agency.ITIL provides a set of consistent and comprehensive best practice guidance for business and IT service management (ITSM). The guidance is contained within the ITIL publications and the supporting professional qualification scheme. At JAGSAR the ITILstudy has experienc